According to Family-Member owner Kathy Kelley, “No one else cared about the quality of the person answering the phone. They just wanted a name, number and didn’t want to be bothered unless it was an absolute emergency but funeral directors were just nicer and wanted to be more available. They really cared about how we treated their callers,” Kathy says. “That’s why our family decided to start working exclusively with funeral homes.”
See their top five things they love about funeral directors and see if you’d agree.